Friday, October 28, 2011

An ounce of knowledge is worth a ton of data

As my colleagues return from Insurance CIO summit and other conferences, I am getting bombarded with questions and suggestions of leveraging the BIG social data.. There are many ideas floating - targeted marketing, risk evaluation etc..
Well, I adopted words of Dr. Fayyad (Yahoo’s ex chief data officer) to reply back - An ounce of knowledge is worth a ton of data!
Notwithstanding the legal and moral issues, the availability of this data does not mean 'availability of knowledge'.
The models put on this data are sometimes completely inadequate to generate any useful insight for insurers. Even if there are any, it is hard to tie back these insights to specific customers or prospects, thereby, making those completely non-actionable.

I think, the insurers will gain more, if they focus on generating 'insights' from the already available data, before looking at acquiring more data. There is a plenty of structured and un-structured data available within the premises of the organization, across several touch points.
How much that is being utilized? Do we have models to analyze the data and generate insights and predictions? Is this intelligence already integrated with the business processes - from customer acquisition, to underwriting and claims processing?
I think, we need to WALK before we RUN.

Sunday, June 19, 2011

Translating Business Strategy to Enterprise Architecture

I recently concluded a consulting assignment to define Future (after M&A) enterprise Architecture for a health insurance company, who acquired another company with considerable overlap in business.

While it was ‘relatively’ easier to come up future IT architecture by analyzing future needs and system overlap, it was quite challenging to present to executive board (completely non-technical with attention span of max 5 mins) and explain how exactly it maps to their business strategy. We had generated loads of detailed EA artifacts, however, challenge was to put all this together in just couple of slides and create a strong business case to move forward.

I found TOGAF’s Content Metamodel very useful in creating this linkage. I identified strategy business themes and for each business theme, and developed a view similar to content metamodel to link business strategy to required business services first, and then further to changes required in business process & IT systems.

A quick glance at artifacts is as shown -

Saturday, April 30, 2011

Keys for success in using a Global Delivery Model

My presentation at South New England PMI conference.
I shared thoughts and my experience of creating customized process framework by adopting best practices from traditional as well as agile methodologies that are appropriate for your project and your organization.

Monday, February 14, 2011

What if two Turkeys make an eagle?

If you follow ‘Mobile world’ news like I do, you might have already heard about partnership between Nokia and Microsoft, and Google’s trash-talk in response – “Two Turkeys do not make an Eagle”.
Cut to one year back – when android itself was a Turkey, however, they pretty much turned themselves into an Eagle. If you trust in Gartner’s figures, Android market share has risen from 3.5% in 2009 to 17% in 2010 and it is on its way to 22% this year. See - .
Nokia’s Symbian has highest share so far and having seen a world (e.g. India) completely dominated by Nokia phones, I believe they will put up a pretty serious fight for Apple and Google.
What does this mean to us in Insurance industry, who are developing mobile business apps? I think, these developments make a clear case for ‘cross-platform’ development. Rather than, making an application specifically for iPhone or Android, it’s time to seriously consider cross platform development platforms. A hybrid approach with combination of common ‘Portable’ code and some sexier ‘Native’ features appears as a good balance that provides functionality with oomph.